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Case studies and AI use case catalog

−35% average service assignment time

Assistance Services · AI-First Software Development

On-Demand 24/7 Assistance Platform with Intelligent Dispatch

Cross-platform appPredictive MLSmart dispatchGeolocationReal time
Read case

The challenge. An assistance company with decades of phone-based operations was losing ground to digital-native startups offering 24/7 experiences. It needed to transform without stopping an operation that handles real emergencies every day.

The solution. We built a cross-platform app connecting customers and the provider network in real time. At its core is an intelligent dispatch engine: a model that estimates each provider's availability and ETA from location, track record, traffic and time of day, and automatically assigns the job to the best combination of proximity and reliability. Demand is forecast by zone and hour to pre-position the network before peaks.

Results

  • −35% average service assignment time Assignment moved from manual phone coordination to an automatic dispatch decision; the saving is the measured difference between both flows.
  • ETA accurate to ±8 minutes The estimator is checked daily against real GPS-logged arrivals; accuracy is an audited system metric.
  • 24/7 service without growing the call center The app absorbs requests that previously only came in by phone; incremental capacity is measured in jobs completed outside call-center hours.

×1.5 consultations per vet/hour

Veterinary HealthTech (Startup) · AI-First Software Development

Veterinary Telemedicine with AI-Assisted Triage

TelemedicineAI triageVideo consultationDigital health recordsMVP to production
Read case

The challenge. A veterinary startup needed to turn a business concept into a real product: bringing the vet consultation to mobile without losing clinical rigor or overloading professionals with visits that don't require one.

The solution. We created the full telemedicine platform: video consultations, secure messaging, scheduling and digital health records per pet. On top we added a triage assistant that talks with the owner before the appointment, collects symptoms and history, classifies urgency and hands the vet a structured summary. After each visit the system drafts the clinical note and owner instructions, ready for professional review.

Results

  • ×1.5 consultations per vet/hour The vet receives the anamnesis already collected and the note writes itself: they confirm instead of collecting and documenting, which was half the consultation time.
  • 30% of consultations resolved without a video call Triage identifies cases solvable with instructions or a scheduled referral; the percentage is measured directly on the platform.
  • From concept to production in 5 months Disciplined MVP scope: the full clinical flow first, satellite features later; the timeline is the project's own.

−99.99% unauthorized access caught in time

Public Sector & Health · AI-First Software Development

Digital Identity & OTP with Risk-Adaptive Authentication

CybersecurityAdaptive authenticationAnomaly detectionBiometricsOTP
Read case

The challenge. Growing threats exposed the limits of traditional username-and-password authentication for accessing sensitive health data and public services. The balance to solve: hardening security without punishing the legitimate user's experience.

The solution. We developed a digital identity and OTP token app protecting access to critical systems. The intelligent layer is adaptive authentication: a risk engine evaluates every access attempt (device, location, time, usage pattern) and decides in real time how much friction to apply — direct access for the usual pattern, reinforced verification on anomalous signals. Account-compromise patterns are detected and blocked before they escalate.

Results

  • −99.99% unauthorized access caught in time The risk engine evaluates 100% of attempts, versus reactive post-incident review; the metric is audited in the security log.
  • Extra friction on only 1 in 20 logins Reinforced verification applies only when risk justifies it; the regular user almost never sees it, and the ratio is a measurable engine parameter.
  • Regulatory compliance for sensitive data Full traceability of every access — a verifiable requirement in health data protection audits.

In production in 8 weeks

Big Four Consulting · AI-First Software Development

Corporate LMS with Learning Analytics and Personalized Paths

EdTechLearning analyticsContent recommendationWeb platformCritical time-to-market
Read case

The challenge. The 2020 pandemic forced our Big Four client to move all in-person training online in weeks, without losing the detailed activity tracking the firm requires for certifying thousands of professionals.

The solution. We built an end-to-end learning management platform against the clock. Beyond the course catalog, the differentiator was the data layer: granular tracking of every user's activity, early detection of professionals at risk of not completing mandatory itineraries, and content recommendations by role, progress and detected gaps. Training managers went from chasing spreadsheets to receiving actionable alerts.

Results

  • In production in 8 weeks Lockdown set the date; the complete certification itinerary was prioritized over secondary features. The timeline is the project's own.
  • +40% itinerary completion rate Early dropout alerts and next-step recommendations attack the two main causes of non-completion; measured against previous cohorts.
  • 100% of training activity traced Every interaction is logged for the certifications the firm must accredit; verifiable in internal audit.

70% of transactions moved to self-service

Insurance · AI-First Software Development

Insurance Self-Service Portal with Intelligent Claims Triage

InsurTechSelf-serviceClaims triageFraud detectionApp + WebLegacy rescue
Read case

The challenge. The insurer depended on a non-functional app whose original vendor withheld the source code. Every transaction — paying a bill, filing a claim, booking an appointment — went through the phone, with the costs and waits that implies.

The solution. We rebuilt the self-service app and web portal from scratch, giving customers control of their transactions and the insurer ownership of its platform. The intelligent layer works on claims: every reported claim is automatically classified by type, documentation completeness and complexity; standard cases move through approval on their own and a scoring model flags atypical patterns for anti-fraud review before payment.

Results

  • 70% of transactions moved to self-service Payments, appointments and claim tracking are clear-rule tasks the portal fully resolves; the share is measured by channel in the CRM.
  • −45% resolution time for standard claims Triage removes manual classification and routing, which took nearly half the cycle; simple cases no longer wait behind complex ones.
  • Fraud patterns flagged before payment Scoring reviews 100% of claims against historical patterns — unfeasible with manual sampling; measured by amounts held for review.

−85% dispensing errors

Pharma & Health · AI-First Software Development

e-Prescription with Clinical Validation and Fraud Detection

e-HealthFraud detectionInteraction validationDoctor + pharmacy appsData security
Read case

The challenge. Paper prescriptions caused inefficiencies, dispensing errors and high costs across the chain — and no systematic mechanism to detect prescription abuse and forgery.

The solution. We developed the mobile and web applications connecting doctors, pharmacists and patients in a 100% digital prescription circuit. On top we added two intelligent layers: clinical validation at prescribing time (out-of-range doses, duplicates and interactions flagged to the doctor) and system-wide fraud detection: anomalous prescription, dispensing or consumption patterns no individual actor could see, flagged for audit.

Results

  • −85% dispensing errors Handwriting, transcription and ambiguity disappear: the pharmacy dispenses exactly what was prescribed, and validation blocks errors before issuing.
  • Abuse patterns detected across 100% of the circuit Analysis crosses doctor, pharmacy and patient at full-system scale; dispersion fraud is only visible in aggregate.
  • Direct savings in issuing and archiving costs The cost of the paper circuit (printing, distribution, physical archive) disappears entirely; a direct accounting saving.

Monthly close from 12 days to 4

Mutual Insurance & InsurTech · AI-First Software Development

Custom Insurance ERP with Intelligent Budget Forecasting

Custom ERPFinancial forecastAnomaly detectionBank integrationRegulatory compliance
Read case

The challenge. After failing with generic ERPs that understood neither its regulation nor its operation, the mutual decided to build its own ERP: full control over processes, rules and bank integrations.

The solution. We created an ERP specific to the insurance industry, adapted to its regulatory framework and connected to banking platforms. The intelligent layer turns the ERP into a management tool, not just a ledger: budget and treasury projections recalculated with every movement, budget deviations detected as they happen, and accounting anomaly alerts (duplicate payments, out-of-pattern expenses) before the close. The product's success led the client to launch a subsidiary to sell the platform to the rest of the industry.

Results

  • Monthly close from 12 days to 4 Recurring entries, reconciliation and validations automated: the close depends on review, not typing; the standard fast-close range.
  • Budget deviations caught in-month, not at close Continuous projection compares execution against budget on every entry; managers can correct within the period.
  • From internal cost to business line The platform is now sold through its own subsidiary: the most verifiable return possible — the software became a product.

Onboarding a new data source: from 3 months to 3 days

Bank Assistance Services · Process Automation

Customer Data Integration with Intelligent Matching (Golden Record)

Data platformEntity resolution MLData qualityComplianceIntegration architecture
Read case

The challenge. The client was riddled with manual processes, compliance risk and inconsistent customer data across systems: the same person existed several times with name, ID and address variants, and nobody had the full picture.

The solution. We implemented a Customer Data Integration (CDI) solution with a new data architecture and integration services. The intelligent core is identity matching: an entity-resolution model that unifies duplicate and variant records (typos, formats, partial data) into one golden record per customer, with data survivorship rules and human review for exceptions. Data quality went from a one-off project to a continuous, automatic process.

Results

  • Onboarding a new data source: from 3 months to 3 days A measured project result: the integration architecture standardized what used to be custom development per source.
  • Single, consistent customer view across systems The golden record removes decisions made on different versions of the same customer; verifiable comparing pre/post records.
  • Compliance risk reduced, auditable Regulated data no longer lives in inconsistent copies; per-datum traceability to source is now met by design.

+60% efficiency in administrative workflow

Explosives Mining · Process Automation

Fast-Track Digital Transformation in Mining with Operational Analytics

Field digitizationDesign ThinkingOperational analyticsApproval workflowsFinancial control
Read case

The challenge. The main challenge was breaking the conservatism of a sector where everything was signed on paper: migrating critical operations — explosives included — to digital workflows without losing a single safety control on the way.

The solution. Using Design Thinking we redesigned processes with field crews before writing a line of code, then digitized complete workflows: orders, approvals, usage logs and material traceability. On data that used to die on paper we built the analytics layer: consumption and deviations per site visible in real time, alerts when a record breaks the historical pattern, and per-project financial control that used to take weeks to consolidate.

Results

  • +60% efficiency in administrative workflow Files no longer travel physically between site and office: same-day approvals, no double transcription; measured comparing cycle times pre and post.
  • 100% traceability of regulated material Every movement is logged at origin with owner and site; the record regulation demands, which paper only half met.
  • Per-site financial control in real time Consumption deviation shows when the record is logged, not at month-end consolidation; early correction is the source of the saving.

Atypical operations verified in real time

Banking · AI-First Software Development

Online Banking with Personalization and Intelligent Transaction Monitoring

Banking platformTransaction fraud detectionPersonalizationFinancial UXModernization
Read case

The challenge. Empowering Latin American businesses and society with accessible financial services required modernizing a banking platform with significant technology barriers, and offering the experience users already expected from digital banking.

The solution. We developed an advanced online banking platform, overcoming the integration barriers of the existing core. The experience embeds intelligence on two fronts: transaction monitoring that scores every operation in real time and escalates atypical ones to verification (protecting customers without slowing them down), and channel personalization — shortcuts, suggested products and spending insights ordered by each user's behavior.

Results

  • Atypical operations verified in real time Scoring evaluates 100% of transactions against each customer's pattern; manual review only saw samples, always after the fact.
  • +30% digital channel adoption Every task that migrates from branch and phone to online is measurable by channel; personalization reduces abandonment of started operations.
  • Fewer false-positive blocks The model learns each customer's real pattern instead of fixed one-size-fits-all rules; unjustified blocks — and their call-center calls — drop.

×2.8 qualified leads per agent/month

New

Real Estate / PropTech · AI-First Software Development

Real Estate Platform with Automated Valuation and Buyer-Property Matching

PropTechML valuationSmart matchingLead qualificationGenerative listings
Read case

The challenge. A real estate network ran listings, demand and deals on spreadsheets and email: subjective valuations, unqualified portal leads answered late, and a stock-demand match that depended on each agent's memory.

The solution. We built the full operations platform and added four AI engines: automated property valuation trained on real transactions in the area; conversational qualification of every incoming lead (budget, timeline, financing) before touching an agent's calendar; proactive matching that alerts compatible buyers the day a property comes in; and automatic generation of listings, descriptions and portal material from photos and basic data.

Results

  • ×2.8 qualified leads per agent/month The assistant qualifies 100% of leads instantly, at any hour; weekend leads and those that went cold waiting no longer get lost.
  • Valuations within 6% of closing price The model is continuously audited against actually closed deals (backtesting); not a promise — the measured error.
  • −30% average time to sell The compatible buyer hears the day of listing and publication goes out same-day: the cycle shortens at both ends.

−75% time from vacancy to shortlist

New

IT Recruiting & Staffing · AI Agents

End-to-End IT Recruiting Automation with AI Agents, MCP and ATS

AI agentsMCPATS integrationSemantic matchingWorkflow orchestration
Read case

The challenge. An IT recruiting agency grew in vacancies but not in recruiters: daily hours reading CVs, sourcing candidates, writing outreach, scheduling interviews and keeping the ATS current. Every system (ATS, email, calendar, LinkedIn, tech tests) was an island someone connected by hand.

The solution. We orchestrated the complete workflow with AI agents connected to the agency's tools via MCP (Model Context Protocol), with the ATS as the source of truth. Agents read the vacancy and generate the search profile; do semantic matching between job description and candidate base (understanding skill equivalences, not just keywords); draft personalized outreach; schedule interviews against real calendars; and log every interaction in the ATS without anyone typing. The recruiter decides and interviews; agents do everything else.

Results

  • −75% time from vacancy to shortlist Screening and initial matching — the slowest phase — go from days to hours; the recruiter receives an argued shortlist instead of a pile of CVs.
  • ×3 vacancies handled per recruiter Recruiter time concentrates on interviews and closing, the only phases with differential value; measured in active vacancies per person.
  • ATS 100% up to date with no manual entry Every email, call and status change is logged by the agent via MCP; data stops depending on each recruiter's discipline.

−80% processing time per invoice

New

Finance / Administration (multi-sector) · Process Automation

Supplier Invoice Digitization with Direct ERP Integration

OCR + AIERP integration3-way matchingValidation by exceptionAccounts payable
Read case

The challenge. The accounts payable team typed every supplier invoice into the ERP: hundreds of monthly documents in different formats (PDF, photo, scanned paper), with entry errors, occasional duplicate payments and the close always waiting on posting.

The solution. We implemented an intelligent digitization pipeline connected to the client's ERP. Every incoming invoice — regardless of format or supplier layout — is captured, its data extracted with OCR + AI, validated against purchase order and delivery note (3-way matching), and posted automatically to the ERP with its analytical allocation. Only exceptions (price/quantity discrepancies, new supplier) reach a person, with the reason already flagged. Duplicates and anomalies are blocked before payment.

Results

  • −80% processing time per invoice The team goes from typing 100% to reviewing only the 10-15% of exceptions; the rest enters the ERP untouched.
  • >98% extraction accuracy with validation by exception Accuracy is measured against registered human corrections, and the exception design guarantees residual errors always pass a person before posting.
  • Duplicate payments blocked before paying The audit is pre-payment on 100% of invoices; every duplicate caught is cash saved, measurable euro by euro.

78% of queries resolved without human intervention

New

Tech Retail / Ecommerce · AI Agents

AI Sales & Support Agent for Phone and Digital Gadget Retail

AI agentRAG over catalogRecommenderReal-time stockOrder takingWhatsApp + Web
Read case

The challenge. A phone-and-gadgets retail chain answered thousands of repeated questions — which phone suits me? which camera is better? is there stock? how much? — with a team that couldn't cope at peaks and disappeared after hours, losing sales every night.

The solution. We developed a conversational agent expert in the catalog, connected in real time to prices, stock and promotions. The agent understands how the customer will use the device ('for photos and gaming', 'for my mum, something simple') and recommends accordingly; compares models side by side with real specs; confirms price and availability per store; and takes the full order with integrated payment, on web and WhatsApp. When a query exceeds its scope — a complex complaint, a warranty — it hands over to a human with the context summarized.

Results

  • 78% of queries resolved without human intervention Recommendation, comparison, price and stock have verifiable answers in the catalog and ERP; the share is measured directly on the platform.
  • +22% query-to-order conversion The customer decides with the comparison and recommendation in the moment, without waiting for an available salesperson; measured against the channel's history.
  • 24/7 sales: after-hours orders that used to be lost Every night or weekend order is incremental revenue measurable by time slot; that customer used to buy elsewhere.

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